PotSolve Statement of Work

This Statement of Work (“SOW”) is made and entered into effective as of the date the order is submitted
(“Effective Date”) between Connected Solutions Group, LLC, a Virginia limited liability company
(“CSG”) and you (“Client”). CSG and Client may be referred to in this Agreement individually as a
“Party” and together as the “Parties.” This SOW is made part of the Potsolve Mater Service Agreement
(“MSA”.) For valuable consideration, the receipt and adequacy of which is acknowledged, the parties
agree as follows:

1. Definitions: devices listed represent alarm panels, fire panels, elevator call boxes, etc.
Furthermore, Definitions defined within the MSA have the same meaning within the SOW.

2. Standard Installation – Option A
The technician will be responsible for executing the following items on the day of
installation: Please note if the technician arrives onsite and the assumptions below are not
met, the tech will use the scheduled time for an onsite survey under Option B.

2.1 Mounting the POTSolve Enclosure/Hardware:

a. Available 2ftx2ft wall backboard space will need to be available

b. Includes mounting 66 Block and cable manage 8 pair feed cable

c. The existing 66-block must be within 10ft of the POTSolve Enclosure mounting
location.

d. All internal cabling must be punched down at a single demarcation point

2.2 Connecting POTSolve Enclosure battery to standard 110-AC power outlet

a. AC power must be available within 5ft of POTSolve Enclosure mounting
location.

b. AC power must be clean and free of interference. If dirty power is found, then a
$299 charge will be assessed to provide a UPS/power filter.

2.3 Confirming internet to the cellular network and the POTSolve ATA device is online

a. A minimum LTE speed of 3mbps download and 2mbps upload have been
confirmed.

b. Reference indicator lights on cellular router and POTSolve ATA to verify
connection

c. Connecting Laptop to router to confirm internet connection and speeds.

2.4 Perform Outbound & Inbound test calls on all provisioned POTSolve ATA lines.

a. The device will have Active Line Labeling on POTSolve ATA device.

b. Test lines from 66 block/punch down block or from surface mount box.

Please Note the following:

i. There are sometimes requirements for the Client to provide the new phone numbers to the
monitoring service, sometimes monitoring service will not require line number
(Security/Fire Panel). The technician will provide the new phone number(s) to the Client
and it can also be found on the new POTSolve ATA box.

ii. Once the 2ftx2ft Installation area for the POTSolve ATA is determined, the Client will
need to provide point of connection to all devices requiring POTSolve services within
10ft of mounted POTSolve ATA box (need power within 5ft of POTSolve enclosure).
This is best located in the equipment or telco room which typically has existing
demarcation.
If the Client does not know where demarcation and other providing services are located,
the Client will need a site survey as specified in Option B. If the technician arrives and
cannot determine this, the visit will turn into a site survey and will require a quote for any
additional visits. The total tech time onsite will be no longer than the scheduled allotted
time.

iii. It is highly recommended that the fire panel is within 50ft of ATA, otherwise we cannot
guarantee a stable connection due to attenuation. If determined there is more than one
demarcation location, there could be additional POTSolve ATA and/or equipment costs.

3. Site Survey – Option B

The technician will complete/review the following during a site survey.

a. Installation location – Will determine if there is sufficient mounting space available on
wall/backboard. (2ft X 2ft minimum area required), and that there is an AC power outlet
within 5 feet of that location. Locate closest active data drop if LAN connection is
required. (Requires specific POTSolve router to have active WAN port)

b. Minimum 4 Pictures of that location will be taken

c. Cellular Speed Tests – Cellular Preferred unless we use a LAN connection with LTE as
backup if it is determined that signal is not optimal or available. (User Cell or Tech
Cellphone) (www.speedtest.net)

d. Signal Level – Perform a speed test on the Verizon network to determine if there is
sufficient signal level at the installation location. (Android OS: Cell Lite App) (Apple
OS: RootMetrics aka Coverage Map)

e. If the signal is weak, identify if it is building structure or weak signal for entire
property/area.

f. Locate the alarm, elevator and/or fire panel and take at least 2 pictures of each.

g. For fire and alarm lines specifically, verify the distance from panel(s) to installation
location.

h. Pictures of fire and alarm panels must show make and model where possible.

i. Access to inside wiring – The technician will review the availability of the inside wiring
running to the various endpoints around the building.

j. If it is determined that the inside wiring to the devices is not terminated within 10ft of
where the POTSolve 66-block will be mounted, additional fees for the installation of new
cable or extension of panel wiring will be added to quote for the future install date.

k. Identify and tag all lines that will be moved over to POTSolve service if not already
labeled.

l. Identify that all devices, moving over to POTSolve service, are working properly on
existing provider lines.
m. Take at least 2 pictures of current equipment showing whether it is working correctly or
not.

* This survey could be performed on its own or on the scheduled installation date if determined
the location is not ready for Option A.

4. Cost

a. For service during normal business hours is $ 299.00 – The maximum time allotted for either
option is 2 hours Charges for labor are not to exceed four (4) hours without written approval.
(Additional time is billed $75.00 per 30 minutes) The client agrees to pay any overages that
may be charged to obtain the agreed upon scope.
Client understands that Option A or Option B may be delivered depending on the specific
Client situation, and that CSG has discretion to determine which option is necessary for
Client. The Client agrees to the terms and pricing associated with both options.

b. If the technician is scheduled and is turned away from the site, or not able to perform or
complete the task (“blowout”) and a revisit will be required a fee up to $500.00 would be
billed to the Client and due upon receipt prior to rescheduling.

c. Fees for software licenses and service are non-refundable.

d. Pricing for Labor ONLY; should be noted that site remediation expenditures and are billed
separately and are not included in installation.

e. Any additional costs for “addons” and or otherwise stated billables that are outside of the
quoted amount will need to be billed separately and settled before any additional work and or
visits can be completed.

f. Cancellations within 48 hours of the scheduled installation date will be billed at the agreed
rate plus any mileage accrued if the Bolt Squad technician reached the job site. Said balance
will be due before a Bolt Squad technician is dispatched again.

g. Locations over 30 miles from a major metropolitan area (250,000 population or higher), an
additional mileage charge may be incurred on an as needed basis. Any locations over 150
miles (one way) from a major metropolitan area will be charged a custom mileage fee which
can include overnight lodging cost.

5. Assumptions

a. The client will provide a designated point (person) of contact.

b. The designated point of contact will guide and permit the Bolt Squad technician access to the
site as needed. This will include roof access and any potential areas for the ethernet cable run.

c. Client will ensure that CSG is able to complete said work on site in a safe working
environment.

d. Travel arrangements may be negotiated in advance.

e. SOW must be signed and executed before service takes place.

6. Delivery and Acceptance

Each Deliverable will be considered accepted as follows:

a. When the Client provides CSG written notice of acceptance. Or

b. Within three business days after delivery.

c. Client may reject a Deliverable only if it materially deviates from its specifications and only via written notice setting forth the nature of such deviation.

Extended Installation – Option C

The technician will be responsible for executing the following items on the day of
installation: *Please note if Option C is selected there must be a OSS (option B) performed
prior to this Option C /Extended Installation.

1.1 Mounting the POTSolve Enclosure/Hardware:

e. Available 2ftx2ft wall backboard space will need to be available

f. Includes mounting 66 Block and cable manage 8 pair feed cable

g. Existing 66-block must be within 10ft of the POTSolve Enclosure mounting
location.

h. All internal cabling must be punched down at a single demarcation point

1.2 Connecting POTSolve Enclosure battery to standard 110-AC power outlet

c. AC power must be available within 5ft of POTSolve Enclosure mounting
location.

d. AC power must be clean and free of interference. If dirty power is found, then a
$299 charge will be assessed to provide a UPS/power filter.

1.3 Confirming internet to the cellular network and the POTSolve ATA device is online

d. A minimum LTE speed of 3mbps download and 2mbps upload have been
confirmed.

e. Reference indicator lights on cellular router and POTSolve ATA to verify
connection

f. Connecting Laptop to router to confirm internet connection and speeds.

1.4 Perform Outbound & Inbound test calls on all provisioned POTSolve ATA lines.

c. The device will have Active Line Labeling on POTSolve ATA device.

d. We will be removing “cross connect wiring” from existing demarcation point to
allow for termination of the new “POTSolve ATA Lines.”

e. Connection of new cross-connects from POTSolve 66-block to existing inside
wiring terminated at the installation location.

f. Test New terminated lines from device end (where applicable).

o (Example) Alarm / Fire – Client Responsibility to call alarm Client to
test connection from panel and hold certificate.

o (Example) Elevator – Installation Tech will test from Elevator call box
once terminated.

Please Note the following:

i. There are sometimes requirements for the Client to provide the new phone numbers to the
monitoring service, sometimes monitoring service will not require line number
(Security/Fire Panel). The technician will provide the new phone number(s) to the Client,
and it can also be found on the new POTSolve ATA box.

ii. Once the 2ftx2ft Installation area for the POTSolve ATA is determined, the Client will
need to provide point of connection to all devices requiring POTSolve services within
10ft of mounted POTSolve ATA box (need power within 5ft of POTSolve enclosure).
This is best located in the equipment or telco room which typically has existing
demarcation.
If the Client does not know where demarcation and other providing services are located,
the Client will need a site survey as specified in Option B. If the technician arrives and
cannot determine this, the visit will turn into a site survey and will require a quote for any
additional visits. The total tech time onsite will be no longer than 1 hour.

**If Client is waiving OSS and providing description and pictures of the job site. Client
understands If the work location/ job site is not as described/portrayed and that ultimately results
in additional work and or materials then there will be additional charges.

**If Client chooses to deviate from the CSG’s recommended solution and any part or process is
omitted, at the Client’s request CSG shall not be liable for any malfunction, lacking or degrading
service quality, feature functionality or malfunction.

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE CONTINUING. CLIENT IS AGREEING TO BE BOUND BY, AND ARE BECOMING A PARTY TO, THIS AGREEMENT