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Your order for Potsolve Managed Services is subject to the Terms and Conditions (“Terms”) within and these Terms, are incorporated by reference, into the existing Master Service Agreement and the details you agree to are made part of the entire Agreement (“Agreement”) between you and Connected Solutions Group LLC. (known as “CSG” in these Terms)
BY ACCEPTING THIS SERVICE, YOU SIGNIFY THAT YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS, WHICH MAY BE AMENDED AT ANY TIME BY POSTING THE AMENDED TERMS ON CSG WEBSITES AND OR PROVIDING VIA ELECTRONIC MAIL. ANY AMENDED TERMS WILL BE AUTOMATICALLY EFFECTIVE IMMEDIATELY AFTER THEY ARE POSTED.
Overview
POTSolve Managed Services provide customers with essential services to ensure their POTSolve system is operating efficiently and effectively. This includes:
a. Active Remote Monitoring. Continuous monitoring of the POTSolve system is to detect and address issues promptly.
b. Email Alert Service. Customers will receive text notifications in case of connectivity issues at a specific location.
c. Unlimited Truck Rolls. In the event of LTE connectivity issues, due to CSG provided equipment failure, CSG technician will be available for on-site assistance during normal business hours. *Truck rolls regarding issues due to service carrier connectivity are not applicable.
d. Two Annual Truck Rolls. Customers are provided with two truck rolls per year from CSG technicians for network reconfiguration, in case the location’s infrastructure changes.
e. Tier 3 Concierge Service. Expert support team for assistance with any technical issues or questions that need further escalation.
f. Priority Scheduling. Customers will receive priority scheduling for 5G upgrade coordination, ensuring their network remains up-to-date and efficient.
Pricing
CSG will provide services to Client for the amount listed on the subsequent sales order(s). Client agrees to pay CSG directly unless otherwise noted to be included on the Client’s Verizon bill. If a price increase is warranted CSG must advise Client of price increase in writing no less than thirty (30) days prior to such price increase being applied. If a price increase is so noted and is unacceptable to the Client, then the Parties must enter into negotiations to agree upon a revised price, and the agreement must be in writing by both Parties. If the Parties fail to agree on the price increase within thirty (30) days of the written notice of the price increase, the new monthly price will increase by no more than fifteen (15) %.
Late Payment
CSG shall withhold services for any account that is 30 days past due.
Engagement
Client may reach CSG’s support team via phone 1-800-613-2218 during regular business hours. (Monday- Friday 8:00 am to 5:00 om eastern) Afterhours support@thisiscsg.com. 24/7 assistance for nonresponsive life safety services. Parties agree to always conduct themselves with the utmost professionalism and curtesy. If at any time a Party becomes unprofessional, the other Party may disengage and escalate as applicable.
Term and Termination
The initial term (“Initial Term”), is for twelve months (12) months commencing upon acceptance of these Terms. Unless earlier terminated in accordance with the terms and conditions of the Agreement. This term shall automatically renew for twelve months (12) months upon each anniversary of the initial terms’ start date. Client may, not less than forty-five (45) days prior to the end of the current term, give written notice to CSG that it wishes to not renew the Potsolve Managed Services. CSG may terminate these services with or without cause upon thirty (30) day notice to Client.
Liability
In no event shall Connected Solutions Group LLC be held liable for indirect, special, incidental, or consequential damages arising out of services and/or hardware provided hereunder, including but not limited to loss of profits or revenue, loss of use of equipment, lost data, costs of substitute equipment, or other costs.
Severability
In the event any one or more of the provisions of this SOW shall for any reason be held to be invalid, illegal or unenforceable, the remaining provisions of this SOW shall be unimpaired, and the invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable provision, which, being valid, legal and enforceable, comes closest to the intention of the parties underlying the invalid, illegal or unenforceable provision.
Nondisclosure
Parties shall not use Confidential Information for any purpose other than to facilitate the transactions contemplated by these Terms.
Confidentiality
Each Party covenants and agrees with the other that it will hold and treat and maintain this Terms and Conditions and all information contained in these Terms and all information provided to the other in connection with these Terms in confidence and each Party will take all steps necessary in order to safeguard the confidentiality of these Terms and all information provided to the other in connection with these Terms and will not disclose, directly or indirectly, the contents of these Terms or any such information as aforesaid, unless agreed in advance in writing by the other Party.
Warranties and Representations
By using these services, you warrant and represent that: You have the authority to enter into and accept these Terms and Conditions and to perform all obligations hereunder. The use, reproduction, distribution, or modification of any work product resulting from the services does not and will not violate the copyright, patent, trade secret, or other property right of any former client, employer, or third party.
Governing Law
These Terms and any amendments thereto shall be governed by the laws of the Commonwealth of Virginia.
Electronic Delivery Policy, Customer Consent, and Notices.
You consent to receive all Terms and Condition updates, disclosures, policies, notices, and other information (collectively, “Notices”) provided by CSG or its affiliates via paper and/or electronic delivery at CSG’s sole discretion. CSG may deliver or display Notices to you by email or by posting a message on the Services Customer Portal. You may receive periodic texts, emails, or other communications from CSG, such as notices regarding expiration of your account and changes to these Terms.
Waiver of Warranties
CSGs’ entitlement to reimbursement for the described objective above is not contingent upon the final outcome. CSG represents and warrants to the Client and the Client hereby acknowledges that CSG makes no warranties or predictions regarding the performance nor capabilities of the Product(s) post installation or implementation.