This document is to prepare customers and sites for the installation of one POTSolve equipment install and new line terminations.
Please ensure that our tech has an on-site contact who is aware of the Install appointment and can provide technician access to the termination points of the Demarcation and alarm/fire/security panel specific locations within the building (Both Sides).
To ensure a smooth install, please review the following prior to the installation. These items are listed for preparation and informational purposes for the customer prior to our deployment.
We Require at least 2ftx2ft of wall space available to mount the POTSolve unit, plywood backboard preferred. (Drywall is not recommended but can be used at the customers discretion.) Any other materials such as concrete, brick, cinderblock, metal, etc., should have a plywood backboard mounted to wall before the technician arrives. The technician will only have drywall/woodscrews and cordless drill on hand for wall mounting the unit (Tapcons & Hammer drill for concrete/brick will not be available)
Minimum level of Verizon Cellular service is required. Two bars of Cellular service on a cell phone and speeds of 3 download and 2 upload with a ping under 80ms, with the ability to make a calls and load web pages satisfies the signal requirements. This is in 90% of installations with solutions requiring 4 lines or less. Except when the latency and ping return times are below acceptable levels shown above. Then alternative category modems will need to be quoted with options to connect to a customer’s LAN. If this is known to not be available, please notify your sales rep.
We will close all doors where the POTSolve equipment is to be installed to test for cellular signal strength on the router to simulate real conditions. We will make phone calls from the new ATA with the techs butt-set and complete speed test directly connected to cellular router with techs laptop.
One Dedicated live power outlet is available within 5ft of the POTSolve enclosure installation location on backboard (if drop cord is needed customer would need to stage).
Customer to determine estimated equipment location and placement prior to day of installation to advise the technician upon arrival. Inform technician of any info you already have.
If location is not ready the day of the installation, the visit will turn into a site survey and additional costs will be assessed.
Inside wiring terminations from devices must be in 1 location and/or all be within 10ft of future POTSolve 66-block termination point.
Point of Connection – Customer’s existing 66-block location with current dial tone from old panels. If the customer has more than one Demarcation, there could be additional POTSolve equipment needed and quoted.
Cellular Router – located within POTSolve enclosure does not have a WAN port and requires specific requests to connect to a customer’s LAN. Ethernet Cable runs are additional costs.
Fire Panel – Customer’s fire panel will not be opened or configured by our technicians. This will be the customers responsibility to interface with their own fire, security or provider to test and or terminate into new line